HP Smart (iPhone app): my HP Smart Files are gone!

[tonyho]

2 days ago, I had plenty of folders and subfolders in my HP Smart app (go to "View and Print" --> "HP Smart Files").  Then, this morning I went to view files that I had scanned using the HP Smart app, and there was NOTHING.  When I went to "settings" in the app, it showed that my "back up to iCloud" setting was "off" and I wasn't able to choose: "back up files to your iCloud account".  

Is this a server issue (where my HP Smart Files may have been wiped out?), or did my HP account get hacked?  How do I get support for retrieving the files (from HP Smart Files) that I have scanned using my iPhone 6?  Also, I noticed that when I log into my HP printer account, there are a few places on that site that shows what seems to be Hebrew.  Should I worried that my account was hacked, since I'm from the US and my language setting is English?  

Thank you,

Tony

Tony

[Jay_G24]

Hi @tonyho

I’d recommend you to contact HP Phone Support in your region for further assistance.

Follow the instructions below to reach them:

1) Click on this link - https://support.hp.com/us-en/contact-hp

2) Select your product type below.

3) Enter the serial of your device. 

4) Select the country from the drop-down. 

5) Select the chat or get phone number options based on your preferences. 

6)Fill the web-form and proceed further.

If you are having trouble navigating through the above options, it's most likely because the device is out of warranty. If yes? please send me a private message with the region you are contacting us from. Check next to your profile name, you should see a little blue envelope, please click on it.  

Have a great day! 

and, Welcome to the HP Support Community. 

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