HP Smart not working

[newage1972]

HP Smart with Printer HP OfficeJet 5740

Operating System: Microsoft Office 10 (64-bit)

Following the latest updating, the app does not recognize the printer and it appear in offline. The first installation works as well as the printing check.

Following the completion of the installation procedure, no printer status is available and not function is working.

Thank you for the help!

[Dragon-Fur]

@newage1972 

Welcome to the HP Community Forum.

If you have not done so, download-save-install the Full Feature Software

HP Officejet 5740 e-All-in-One Printer series Full Feature Software and Drivers 

After the software is installed, Restart the computer and log in.

Set the connection type for the printer to TCP/IP

Method - Create TCP IP port

Find printer's IP /  IPv4 address

Print a Configuration Page

OR

Tap on the wireless icon on Printer Control / Display Panel

Control Panel > icon view > Devices and Printers

 Right-Click on the printer > Left-Click Printer Properties

 Select Tab Ports  > Add Port

 Select Standard TCP/IP Port > New Port and follow the wizard.
 Use / Enter IP address for the printer.

Example - How-to “Create TCP Port” Contributed by greenturtle

Video:  Create & Use TCP IP port
“Note that you can ALWAYS revert back to the original port that the HP software installed by selecting the HP port within the Ports tab (in Printer Properties)”

Restart the printer and wait for it to completely boot / start / self-check.

Check for any difference in the Application.

What else?

The latest versions of the HP Smart app (Windows and Mobile) require that the printer be added to your HP Smart / HP Connected account AND that you log into the HP Smart app using the HP Smart / HP Connected credentials.

HP Smart / HP Connected Login

Click Flag to switch to your region

Example - HP Smart (Windows) - Home screen / Main menu

HP_Smart_W10_Start_Screen_2

Printer  Home Page - References and Resources – Learn about your Printer  - Solve Problems

 “Things that are your printer”

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, User Guides / Manuals, Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

HP OfficeJet 5740 e-All-in-One Printer series 

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We are a volunteer community workforce dedicated to supporting HP technology

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If the answer helped resolve your issue, Click "Accept as Solution" .

[newage1972]

It seems that the app does not recognize USB connection as in the past version. I had ethernet connection and I have to disable it to make the app working.

Any way to solve?

Thank you

[Dragon-Fur · Accepted solution]

@newage1972 

The printer supports Ethernet connection to the network.

USB connection is not necessary when the printer is connected via Ethernet to your network.

Ethernet, using a static / manual IP address, is the most stable connection type.

At the moment, I don't have a solution.

I don't use USB and would not connect a printer to the computer using USB when wired Ethernet (or even Wireless) is an option.

 HP Officejet 5740 e-All-in-One Printer (B9S76A, B9S78A, B9S79A) Specifications

Connectivity

Direct print supported	Wireless direct printing; Memory card slot; USB printing
Wireless capability	Yes
Connectivity, standard	2 USB 2.0; 1 Wi-Fi 802.11b/g/n; 1 Ethernet; 1 RJ-11 fax

Reference

 User Guide

Chapter 8 - Connect Your Printer - starting on Page 81

All in all, I don't know why you cannot connect to the network to use the Printer.

If all else fails, consider replacing the Ethernet cable or even moving the connection to a different port on the router.

If I have anything to add, I will post back.

Thank you for participating in our HP Community.

We are a volunteer community workforce dedicated to supporting HP technology

Click Thumbs Up to say Thank You for the help.

If the answer helped resolve your issue, Click "Accept as Solution" .

[newage1972]

Thank you for the kind assistance.

[Dragon-Fur]

@newage1972 

You are welcome.

Stay Safe!

Thank you for participating in our HP Community .

We are a volunteer community workforce dedicated to supporting HP technology.