Showing results for 
Search instead for 
Did you mean: 
New member
1 0 0 0
Message 1 of 4
Flag Post

HP Smart on iphone does not recognize network printer

HP Recommended
HP Smart on iphone/ HP 1320
Microsoft Windows 10 (64-bit)

Have a well functioning printer on home network via Netgear router.


Using iPhone trying to set up printing using hte HP Smart App.


When I type in the "printer ip address" will not recognize it.  Get the error message "Unable to COnnect   The mobile device cannot connect to the printer.  Check the IP address, and then try again"


I obtained the ip address from printer properties.  This is the same as the "Server IP" that I obtain from the router software.


Can anyone help?

4,667 4,662 307 406
Message 2 of 4
Flag Post
HP Recommended



A warm welcome to HP Forums! This is a great place to get support, find answers and tips to your technical queries.

I understand you are not able to print from your iPhone and I'll be glad to help you out. However, for an accurate solution, I would need more details:

Is the iPhone and Printer connected to the same wireless network?

Do you have multiple wireless networks enabled on your WiFi router?

Do you have a guest network enabled on your WiFi router?

Could you also let me know the IP address of printer and iPhone.




I am an HP Employee

0 Kudos
New member
1 1 0 0
Message 3 of 4
Flag Post
HP Recommended

My printer is connected to the same wireless network as my iPhone but I cannot print from my phone

0 Kudos
HP Support Agent
HP Support Agent
19,546 19,547 1,401 1,630
Message 4 of 4
Flag Post
HP Recommended

@Harleston, Welcome to the HP Support Community!


Let us try these steps to resolve this issue:

  • Make sure the printer and the iPhone are connected to the same wireless network.
  • This printer supports only 2.4GHz network.
  • If you have a Dual-band router and both 2.4GHz and 5GHz networks share the same name/SSID, the printer will not be able to connect to the network. In this case, contact your Internet service provider to assign different names to both the networks.
  • Touch the Wireless icon  or open the Network Settings to view the network connection status.

Update the printer firmware

Click here to know different methods of updating printer firmware.


Also, check for any software updates on iPhone


Try printing:

  1. Open the item you want to print, and then tap the Share icon  or  .

  2. Tap Print or the Print icon  to open Printer Options.

  3. Tap Select Printer to select your printer.

  4. Change any of the following print job settings. Available settings vary depending on the app you are printing from, the print job type, and your printer.

    • Paper: Make any paper size changes on the printer. AirPrint automatically detects the paper size loaded in the printer or the size selected on the printer control panel. If the detected size is different than the paper in the tray, an error might display asking to confirm the size.

    • Number of copies: Select how many copies you want to print.

    • Black & White: Select to print in grayscale. This option only displays for color printers.

    • Double-sided printing: Print on both sides of the paper for certain file types.

    • Page range: Select specific pages within a document or webpage to print.

    Printer Options screen

Let me know how this goes.


If you feel my post solved your issue, please click “Accept as Solution”, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

I am an HP Employee

0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation