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Anouk-K
Level 1
7 5 1 1
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Solved!

HP Smart setup page doesn't recognised allowed emails

HP Recommended
HP OfficeJet 3830 All in one
Microsoft Windows 10 (64-bit)

I've just finishing setting up my new HP Officejet 3830 and been finalising the setup on the HP Smart web page, but when I try to enter email address under the ePrint access 'allowed' list, I keep getting an error message saying "Please enter a valid email address".

 

I have tried with 4 different emails, from gmail to outlook, all of which I know are valid addresses, but none of them are accepted.

 

Anyone know what the problem might be please? 

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Anouk-K
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OK - ignore the entire post. I've logged back onto my account page and now all the email addresses I entered are listed.

 

Gotta love technology!  🤔

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Anouk-K
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Also - on a side note - I'm trying to set up an INstantInk account but this 3830 series isn't showing on the eligible list. There are a bunch of older models eligible so how come not this one?

 

Ignore this part of the question - found it 🙂

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Anouk-K
Author
Level 1
7 5 1 1
Message 3 of 3
Flag Post
HP Recommended

OK - ignore the entire post. I've logged back onto my account page and now all the email addresses I entered are listed.

 

Gotta love technology!  🤔

View solution in original post

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