HP Web Services NO Longer working

[MarkS073]

After the most recent update to microsoft 10; my printer will no longer connect to Web Services.  I have already updated printer firmware; updated router firmware; changed the ethernet cable to printer; changed printer to wifi; changed printer to connect directly to Comcast Xfinity box bypassing Netgear Router; and finally connected printer to wifi via mobile device with ATT.  I have shut down printer at each of this changes waited at least 30 seconds before turning on; shut down entire network and printer as well.  NOTHING works,  The printer IS NOT on Web services list for no longer working; I use HP Ink which read the printer 2 weeks ago but now its offline even though the printer responds in system that its connected.  I have no more thoughts; nothing is shown on HP website for this???

[Chimney_83]

Greetings @MarkS073,

Welcome to HP Forums and Thanks for the post. 

I understand that the web services on your printer is no longer responding.  

Not to worry, I will be glad to help. 

Kudos to you for trying to troubleshoot the issue on your own. 

Are you using a dual band router?

Note: HP Printers do not work or connect to 5Ghz networks. If you are using a dual band router, please give different names to 2.4Ghz and 5 Ghz networks and connect the printer to the 2.4Ghz network. 

Recommend you follow the procedure mentioned below to assign a manual or static IP address to the printer to resolve the issue you are facing. 

• Obtain the IP address of the printer (which can found by pressing the “wireless” icon on the printer control panel)
• Enter the IP address on the web browser (Ex: chrome, IE) to enter the printer EWS page.
• Go to the “Network” tab, click on “Wireless (802.11) then click on “Network address (IPV4)
• Click on the radio button which says “Manual IP” and then click “Suggest a manual IP address” to give a manual IP address to your printer.
• Click on the radio button which says “Manual DNS server” and under manual preferred type 8.8.8.8 and under manual alternate type 8.8.4.4 (This is Google DNS server address)

Keep me posted. 

[MarkS073 · Accepted solution]

Thank yoy for the reply; I have already resolved this issue via facebook messaging help from HP instant ink support;  I had already followed ALL the suggested resolutions from the support page which included changing to the DNS for the google servers which did not change the result that I could not connect.

What was missing from my resolution and more importantly from the HP suggestions was to check the system date on the HP printer which had changed to 2021. 

I had already went through the host of suggestions including changing ethernet cables, changing to wifi, using mobile wifi, updating firmware on router and printer as well as changing to Google server but never thought of the HP Printer date; which was the only suggestion from HP Ink Support but the right one. 

I have now reconnected to HP Ink and all is great.

Thank you for reaching out to me; I hope that HP adds to the suggestions at the top of the page to check the printer date stamp which appears to be my resolution; maybe it was the final one not sure.

Mark

[Chimney_83]

Thanks for the reply and glad that the issue is resolved by changing the system date on the printer. Thanks for your feedback, I will pass on the information to my colleagues. 

Please do post your technical queries on our Forums for assistance. 

[WHorst88]

I have been Googling forever and tried all of those support steps as well.  Randomly ran across this post - THANK YOU!!!

This solved my issue completely.

[Arthur-c]

Hello,

Thank you for posting in this thread. Unfortunately based on when the last response was made, I have closed this thread to help keep comments current and up to date. We recommend starting a new thread for your issue by clicking here.
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