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01-13-2022 08:44 AM
I am disgusted with their policy, Waited almost an hour to talk with technical support and three transfers, and I did it happily. Only then to be told they could not help me answer a small technical difficulty "Printer offline" even though full connection is there, because my printer is "out of warranty" Lady said I can give you number to buy a new HP printer...yeah, because that is what I want to do now. anyone else experience this? Buyer beware.
01-13-2022 09:15 AM
Welcome to the HP Community.
This is true - HP Support limits case acceptance to products in Warranty.
This printer is indeed "out of warranty" - it has been so for a number of years.
Product introduced in 2014
Yes, people have been disappointed before to find that support from the response center in HP is available for warrantied products but not generally available for "Out of Warranty" devices.
There is perhaps a fix for your printer issue - you can try the following else you can submit a new question to our Community to ask your question about the problem.
Scroll to bottom > Ask the Community
Resource – Choose the right doctor for the job
Click the green Download Now option / box
If the problem / issue is one or more of
- Printer is Offline
- Cannot print in Color
- Duplex printing has disappeared
- Installation continues to fail
Try this “Offline” Doctor version:
After the doctor runs, Restart the computer and log in.
Doctor will finish any necessary setups.
NOTES – The “Offline” doctor
As a result of repairing issues,
Offline / Color check / Duplex check version of the Doctor may replace the printer or add a “(Copy 1)” version of the driver in Devices and Printers.
If there are two printers in Devices and Printers,
If one of them does not work,
Try sending your job to the “Copy 1” named printer.
If you want / need to rename the “Copy 1” printer:
Open Control Panel > icon view > Devices and Printers
Right-Click on the printer name > Printer Properties > Tab General >
In the top box, Edit the name of the printer (For example, remove the part that says “Copy 1”)
Click Apply / OK to save change
NOTE: The name change may take a bit of time (a few minutes), else Restart the computer and log in.
HP Printer Support Home Page - References and Resources – Learn about your Printer - Solve Problems
“Things that are your printer”
NOTE: Content depends on device type and Operating System
Categories: Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), more
When the website support page opens, Select (as available) a Category > Topic > Subtopic
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