HP envy 5530 won't print

[Frankneedshelp]

I have an HP Envy 5530 printer and I'm unable to print from my PC, I have tried reloading the software and the printer says connection successful but when I try and print I get an error message saying "We couldn't reach this printer, try another printer". I know the printer and connection to Wifi is good as I can print from my Android device so its my PC not communicating with the printer, any ideas??

[DavidSMP]

Hi @Frankneedshelp,

Good Day. Thank you for taking an interest in the HP community. I understand that you require assistance regarding issues with the printer not printing from the computer. Fabulous description and superb diagnosis of the issue before posting. Kudos to you for that. 🙂

To assist you with accurate information I would require more information regarding this.

• Did you run the print and scan doctor to try and resolve the issue?
• Did this happen after a recent software or windows update?

For now please try these steps:

First, run the print and scan doctor utility from this link: http://hp.care/2b4bUIM and check if the issue is corrected.

If it continues, uninstall the printer by following these steps:

• Uninstall the printer from "programs and features" which can be accessed by doing a right-click on the Windows button (Please have the printer Off and disconnected during uninstallation.)
• Check in device manager, if the printer is listed there, please delete it. (Right click on the Windows button to access device manager)
• Go to devices and printers, select any printer listed there and you will get some options on the top.
• Click on print server properties.
• You will get a popup, click on the drivers tab and delete all the HP printer drivers listed there if any.
• Delete all the instances of your printer listed in devices and printers.
• Restart the PC.
• Once the PC is on the desktop, press Win + R, it would bring a Run dialog box,
• Type %temp% in the run box and click Ok or hit the Enter button.
• It would bring up the temporary files folder. Delete the files in the folder (You might not be able to delete all the files).
• If possible, delete the printer from the registries using Regedit or using any other 3rd party application.
• Ignore the Regedit option if it cannot be done.
• Restart the PC again.
• Then download the latest full feature driver from http://hp.care/2sRmB5a and install it on the computer after selecting the correct operating system.
• Connect the printer to your computer only when the setup prompts for the printer.

Then assign a manual IP address for the printer from this link: http://hp.care/2tV7I4y and this should do the trick for you. This is a video on how to assign a manual or static IP address for the printer.

Please perform all these steps patiently as it is critical to resolving the issue. The trick is to remain patient, Going by your technical expertise and competence I am sure you will be able to perform these steps without breaking a sweat. 🙂

Hope this helps. Let me know how this goes. I genuinely hope the issue gets resolved without hassles and the unit works great.

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care now and have a superb week ahead. 🙂

[Frankneedshelp]

Hi David thanks for the reply, I have actually sorted the problem, I had to reload Windows and that has sorted it out. For info, Yes I did use teh HP doctor and exhausted all the options there and on HP assistant!! Still working now, thanks again!!

Regards Frank

[DavidSMP · Accepted solution]

Hi @Frankneedshelp,

I am really glad for you that the issue has been resolved. Kudos to you for a job brilliantly done. 🙂 You've displayed immense patience, terrific resilience and commendable troubleshooting skills to resolve the issue. Based on your first post I gave you the steps to resolve the issue. 

It has been an absolute privilege to share this platform with you. 🙂 Trust me, I've done all I can to assist you, by keeping your best interest in mind. I honestly hope the product works great and stays healthy for a long time. 🙂

If this helps, please mark my post as an accepted solution so that it benefits several others and please give the same post a Kudos for my efforts to help. Please remember if you as a customer do it, it will motivate us to assist a lot of other customers and churn out more solutions for their benefit.

Thanks and have a beautiful year ahead. 🙂

[DavidSMP]

Hi @Frankneedshelp,

I thank you greatly for accepting this as a solution. It has been a genuine pleasure and a fabulous experience  to have worked with you. 🙂

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help.

Please take care, stay healthy, keep smiling big and do have a blessed year ahead. 🙂

[BehroozK]

Running Windows 10 with the very latest patch level. Trying to connect the HP Envy 5530 to my Windows 10 computer, either wireless or through the USB connection and neither one works.

I have downloaded the latest HP certified driver and software. It detects the printer, however, when I try to print to it, the HP software states that the installation is not complete. When I follow the link to complete the install, after about 5 minutes, the installation (whether wireless or USB) fails.

I have confirmed that I can ping the IP address of the HP Printer from my PC.

I have validated that the Windows Firewall from my computer does allow all HP traffic flow back and fort.

I have completely uninstalled all instances of HP software and driver from my machine, cleaned up the Temp folders, deleted any instances of printer from my machin, cleaned up the Registry in my Windwos 10 machine from all instances of HP, and the problem continues to persist.

I even downloaded teh HP Doctor and was not able to fix the issue.

Can you provide any additional insights as to what I am doing wrong, please?

Much appreciated.

[sarahm3]

For no reason that I understand, my HP Envy 5530 SUDDENLY will  only go through the motions of printing word documents ( there's a bit of smudgy ink on the page) but there is no problem at all with printing pdf or jpg files.

There is plenty of ink ... I haven't knowingly changed any settings.

Hoping you can assist!

Sarah

[kevin-t]

Hello,

Thank you for posting in this thread. Unfortunately based on when the last response was made, I have closed this thread to help keep comments current and up to date. We recommend starting a new thread for your issue by clicking here.
To be more helpful with your post, you can add key information if you desire: 
1. Product Name and Number (please do not post Serial Number)
• Example: HP Pavilion DV2-1209AX or HP Deskjet 3000 Printer CH393A
2. Operating System installed (if applicable)
• Example: Windows XP, Windows Vista 32-bit, Windows 7 64-bit
3. Error message (if any)
• Example: ""Low disk space"" error in Windows
4. Any changes made to your system before the issue occurred
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If you have any other questions about posting in the community, please feel free to send me a private message!

Thank you