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HP Smart Tank 615 Wireless All-in-One
Android 8.0 Oreo and older

Hello!

Until recently, I used hp smart on a tablet, with Android 8.0. But now there is an inscription in Google Play that hp smart is no longer compatible with my tablet.  So I won't be able to reinstall HP Smart in the future. Also, the latest version does not find printers on the network to add to the list. Every update only makes things worse. 

How can I use the printer now if the tablet was the only device from which I could print and scan on an HP printer? There are no more operating system updates for it. Perhaps the application of previous versions can be installed through the apk, but where can I get it from the official source ? My tablet is not so old to change only because of the inability to use a printer. 😞

1 REPLY 1
HP Recommended

@Myxomop 

 

Welcome to the HP Community --

We are a Peer-to-Peer Forum for people who use HP Technology.

 

True - HP Smart -- at this writing -- requires Android devices to be at version 9.x

 

HP Smart (Mobile) >>> Download / Install - How-to - and FAQ

HP printer setup (HP Smart app)

FAQ > Why can't I connect my wireless printer or print over the network? (Offline)

FAQ > What are the requirements to set up a printer using the HP Smart app?

 

>>> Terms of Use >>>  HP Smart – formally HP Connected – Services Terms of Use

 

What happened?

It appears the documentation might have been updated sometime between the end of November 2022 and sometime during or before March 2023 to include the change that running HP Smart on Android requires Android 9.x.

 

The actual version requirement likely changed during that time frame.

 

The minimum requirements do change for each device (iOS, iPadOS, MacOS, Android) -- and will likely change again for each of the different device Operating System versions as they advance.

 

Try / Consider

Install the HP Print Service Plugin

 

 Google Play Store - HP Print Service Plugin

 

HP Print Service Plugin for Android   HP Printers - Printer isn't available error (Android)

 

What else?

Mopria lists your printer as supported with the Mopria app.

Print From Android 8 and Higher FAQ

 

=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=

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HP Smart Tank 615 Wireless All-in-One 

 

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Dragon-Fur

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.