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AbbyTimb
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Message 1 of 2
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Half Page Printing from MacBook to HP

HP Recommended
HP OfficeJet Pro 6978
macOS 10.14 Mojave

I recently started my printer up again. I bought brand new ink and installed It. I printed alignment and demo pages, all of which came out perfectly. I connected my printer to a wireless network that my MacBook is also on. Connection worked perfectly as well. I found the printer on my MacBook and attempted to print a testing page from Microsoft Word as well as a regular document from a website. Both of which printed only a couple words- half a page with the words not even being fully black. I am not sure what to do. I’ve tried reconnecting, re powering. It seems to only be a problem when printing from my MacBook. 

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Jay_G24
HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

Hi @AbbyTimb,

 

I'd like to help!

 

To better assist you - 

 

1) Does the copy print out the same way? 

2) What's the application you are trying to print from? Have you tried printing from a different application or devices? 

 

While you respond to that, let's print a Print Quality Diagnostic page -

  1. Load plain white paper in the input tray.

  2. From the printer control panel, open the Setup  menu.

  3. Open the Reports or Tools menu.

  4. Touch Print Quality Report.

Post the Print Quality Diagnostic page here so we can help you further. 

 

You may also refer to this document with steps to fix " Print Quality Issues" issue applicable for your printer -  Print Quality Issues 

Also, try updating the printer's firmware - HP Printers - Updating or Upgrading Printer Firmware 

 

Hope this helps! Keep me posted. 

 

And, Welcome to the HP Support Community

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

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