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‎11-11-2024 05:22 PM - last edited on ‎11-13-2024 09:12 AM by Retired

HP Recommended
Product: HP OfficeJet 3830 All-in-One Printer

Hi,

Bought a new Windows 11 laptop. Installed my HP OfficeJet 3830 All-In-One printer and the HP Smart app. When I try to log in from HP Smart, I get "An error has occurred noSession". I've tried all the advice I could find. Has had no effect. It just seems that HP Smart doesn't work right on Windows 11. 

 

Anyone have this problem? If so, were you able to fix it? And if you were able to fix it, how'd you do that?

 

Thanks so much,

Dave

1 REPLY 1

‎12-13-2024 02:18 PM

HP Recommended

Thanks to Neal360, I found that I could connect HP Smart to my printer by making Microsoft Edge my default printer. After connecting, I disconnected and then made Chrome my default browser again. I then found that when I tried to reconnect HP Smart to my printer I again got the "noSession" error.  But HP Smart stays connected even after I close it. Not sure for how long though.

 

Bottom line is that whenever I need to reconnect HP Smart I will make Edge my default browser, connect, then make Chrome my default browser again. Mildly annoying but a decent workaround.

 

Would be nice if HP fixed HP Smart so it will play nice with Chrome.

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