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‎07-27-2020 08:43 AM

HP Recommended
Product: Envy 6022

I've tried everything to connect my printer to my wireless network but it won't connect. I am 100% sure I enter the correct password of my wireless network (tested it with my mobile). But the printer doesn't get a IP adres. Maybe something in my router blocks it from connecting? What other ways do I have? If I can't connect it to my wireless I can't use the printer. I have tried to connect it through bluetooth but I don't think this is possible

17 people had the same question
1 REPLY 1

‎07-29-2020 06:17 PM

HP Recommended

@JoyceOE

 

Welcome to the HP support community.

 

Restore network settings to default settings

Press and hold Wireless button on the back of the printer for at least three seconds. Then the printer enters the Auto Wireless Connect (AWC) setup mode. It keeps searching and waiting for the HP Smart app to connect within about two hours, and then stops searching.

 

Refer page no.34 in this user guide for more assistance:- Click here

 

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

2 people found this reply helpful
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