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‎12-05-2017 11:22 AM

HP Recommended

Please can you tell me how to remove/delete an old email address from the scan to email feature on my HP envy 5530 printer. The email address no longer exists so I am unable to request a new PIN number. I have tried everything. 

10 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎12-05-2017 12:11 PM

HP Recommended

Hi,

Click the HP ePrint icon and tap the gear icon or the settings button and select Remove Web Services. Be sure to confirm any prompt.

 

Next open the Scan to Email app and follow the steps to re-enable web services and re-register the app by providing your valid email address and following the steps on screen.

 

Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂

View solution in original post

1 person found this reply helpful
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3 REPLIES 3

‎12-05-2017 12:11 PM

HP Recommended

Hi,

Click the HP ePrint icon and tap the gear icon or the settings button and select Remove Web Services. Be sure to confirm any prompt.

 

Next open the Scan to Email app and follow the steps to re-enable web services and re-register the app by providing your valid email address and following the steps on screen.

 

Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
1 person found this reply helpful
Was this reply helpful? Yes No

‎12-05-2017 12:45 PM

HP Recommended

Many thanks Shlomil, That worked a treat. 🙋🏻

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‎04-29-2019 10:42 AM

HP Recommended

perfect  ty ty ty

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