How to get rid of this error message "HP Protected Cartridge installed".

[MK06-141956]

How to get rid of this error message "HP Protected Cartridge installed".

[banhien]

@MK06-141956

Please try on a Windows computer

• Click on the “start” button on your computer, and then click “Devices and Printers”
• Find your HP printer and double-click it to open the “Settings” page.
• Click the text for “Estimated Ink Levels” under the heading of “Shopping Resources”. This will open the HP Toolbox window.
• Click the tab for “Cartridge Protection”
• CLick the radio button next to “Disable HP Cartridge Protection”.
• Click the “Save Setting” button to save your new setting. Then, close the window.
• You might need to remove and re-install the cartridge for it to be recognised properly.

Regards.

[Heriberto_R]

Hi MK06-141956,

You can't get rid of this message...

Once you have enabled the HP Cartridge Protection it "locks" the cartridges in the printer with the printer serialnumber.

So when you place these cartridges in another printer you will get the message you are currently seeing.

The locked cartridge can only be used in the printer that is used to lock the cartridge.

Disabling the HP Cartridge Protection will only prevent another (new) cartridge to be locked to that printer.

It will not remove the lock on the current cartridges.

If you regulary swap cartridges between printers I would advice to disable HP Cartridge Protection on all your units.

By default this should be disabled anyway.

gr

[Kel15]

How do you this from

a HP computer 

[Kel15]

How do you do this please