Guidelines
We have new content about printers, Click here to check it out!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs AND MORE.
HP Recommended
Hp deskjet 3510 series

How to get rid of this error message "HP Protected Cartridge installed".

4 REPLIES 4
HP Recommended

@MK06-141956

 

Please try on a Windows computer

 

  • Click on the “start” button on your computer, and then click “Devices and Printers”
  • Find your HP printer and double-click it to open the “Settings” page.
  • Click the text for “Estimated Ink Levels” under the heading of “Shopping Resources”. This will open the HP Toolbox window.
  • Click the tab for “Cartridge Protection”
  • CLick the radio button next to “Disable HP Cartridge Protection”.
  • Click the “Save Setting” button to save your new setting. Then, close the window.
  • You might need to remove and re-install the cartridge for it to be recognised properly.

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




HP Recommended

Hi MK06-141956,

 

You can't get rid of this message...

Once you have enabled the HP Cartridge Protection it "locks" the cartridges in the printer with the printer serialnumber.

So when you place these cartridges in another printer you will get the message you are currently seeing.

The locked cartridge can only be used in the printer that is used to lock the cartridge.

 

Disabling the HP Cartridge Protection will only prevent another (new) cartridge to be locked to that printer.

It will not remove the lock on the current cartridges.

 

If you regulary swap cartridges between printers I would advice to disable HP Cartridge Protection on all your units.

By default this should be disabled anyway.

 

gr

HP Recommended

How do you this from

a HP computer 

HP Recommended

How do you do this please 

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.