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cyn_xo
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How to use an ePrint address after deleting the printer?

HP Recommended
DeskJet 3750
macOS 10.15 Catalina

Hello! Just wondering if anyone knows what happens to ePrint email addresses once the connected printer has been removed from the account? I did this and assumed I could use the former ePrint address with my new printer but it told me it was already in use when I know for a fact that it is not. Is there anyway to retrieve this ? Especially as both were connected to the same account ?? Many thanks x

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Dragon-Fur
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Message 2 of 2
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HP Recommended

@cyn_xo 

 

 Change Your HP ePrint Email Address

FAQ

Why am I unable to reuse my previous HP ePrint email address?

The custom HP ePrint email address might still be assigned to the printer on another HP account.
  • If you have access to the other account, remove the printer from that account, and then add it to your account. Do not turn off Web Services during the transfer or the custom address cannot be used again for six months.
  • If you do not have access to the other account, create a new custom email address. You can reuse the previous email address in six months.

======================================================================

 

Personally, I've been caught by this more than once.

The first time, I dug it at, fought with it, and generally pounded my mouse on the desk...

 

My ePrint account is now a "version" of the original with the number 3 added to the end of the address.

 

EXAMPLE

Add one letter or number to your ePrint address to change it enough that you can use ePrint.

Old ePrint Address:  dragon @ hpeprint.com 

New ePrint Address: dragon3 @ hpeprint.com

 

Website Support Troubleshooting, How-to, Video Tutorials

 

Thank you for participating in our HP Community.

We are a volunteer community workforce dedicated to supporting HP technology

Click Thumbs Up to say Thank You for the help.

If the answer helped resolve your issue, Click "Accept as Solution" .

 

 

Dragon-Fur

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