Hp Color Láser printer not printing from Chromebook

[Kerst]

We are having problems printing from our Color Laser 150nw. My chromebook recognises the printer. When I send an item to the printer everything looks fine on the chromebook and the print manager says that the item has been printed. However, the printer fails to print anything. 

[Echo_Lake]

@Kerst

Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help,

I see that you are having issues while printing from your Chromebook. As this printer is not ePrint capable you will need to set it up as a Classic printer with Google Cloud Print. I have included the Setting Up and Using Your Non-ePrint Capable Printer with a Chromebook. It will walk you through connecting the printer to Google Cloud Print.

We can easily print from the Chromebook by adding your printer as a Cloud-ready printer. Follow the steps below:

1.  First, make sure the printer is connected to your wireless network. If not already connected, follow the steps below:

   • On the printer control panel, touch the Wireless icon .

     The Wireless Summary screen appears.

   • Touch Settings, and then touch Wireless Setup Wizard.

   • Follow the instructions on the control panel to connect the printer to your wireless network.
      

2. Now, we need to setup the cloud ready printer to your Chromebook.

   • Open the Chrome browser , and then sign in to your Google account.

   • Click the Chrome menu icon , and then select Settings from the drop-down menu.

   • In the Settings window, scroll down and select Show advanced settings...

   • Scroll down to Google Cloud Print, then click the Manage button.

     Google Cloud Print detects any printers on the network. Select your printer and then register your printer.

Now, you can easily print from your Chromebook using Google cloud print. Check http://hp.care/2cYVMZ9 for detailed instructions.
 

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

[Kerst]

Thanks so much for getting back to me. Unfortunately, this doesn't work. I have followed these instructions. On the Chromebook everything looks good and it looks like the printer is connected. If I send something to print the chromebook print manager even says that it has printed. However, nothing actually prints. The same problem is also happening on my husband's Linux computer. We have only managed to get the printer working through our phones. 

[Echo_Lake]

@Kerst

Thank you for posting back.

I appreciate your efforts to try and resolve the issue.  If you still need additional technical assistance that can be better provided through one-on-one interaction or a remote session with our HP Support team if you would like to continue troubleshooting.
 

I would request you to contact our Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link: https://www.hp.com/us-en/contact-hp/ww-phone-assist.html

Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
 

Have a nice day ahead.

[Kerst]

Thanks I will do that. 

[Echo_Lake]

@Kerst

Work on it at your convenience and keep me posted on the results.