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‎10-14-2020 06:16 AM

HP Recommended
Product: Deskjet plus 6000
Operating System: Android 9.0 Pie

Hey I can't launch the hp smart app, I just see the loading circle and 4 dots then black screen, also I can't download the hp smart on my windows through the Microsoft store please help

Category:
5 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎10-17-2020 05:13 AM

HP Recommended

@CaptainLynx

 

This could be an issue with the HP server or web services. If the server is down, you might experience these issues. We are working on it. Kindly try again after couple of hours.

 

Keep me posted for any other assistance.

KUMAR0307
I am an HP Employee

View solution in original post

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3 REPLIES 3

‎10-16-2020 12:20 PM

HP Recommended

@CaptainLynx, Welcome to the HP Support Community!

 

Are you having this issue on your Android phone or the Win PC?

 

Use the HP Smart app to print and scan from your Win 10 PC(Wireless connectivity)

Click here to download and know more about the app.

 

To install it on the Android, check for any updates on your phone and then download it from the play store.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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‎10-16-2020 01:13 PM

HP Recommended
  • Firstly I'm having the problem on Android and I'm stuck on this screen. If this pops out it will loud for hours a still nothingScreenshot_2020-10-16-21-10-31-715_com.hp.printercontrol.jpg

     

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‎10-17-2020 05:13 AM

HP Recommended

@CaptainLynx

 

This could be an issue with the HP server or web services. If the server is down, you might experience these issues. We are working on it. Kindly try again after couple of hours.

 

Keep me posted for any other assistance.

KUMAR0307
I am an HP Employee

Was this reply helpful? Yes No
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