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Bambikittens
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Message 1 of 2
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Hpsmart not recognizing correct paper size

HP Recommended
Hp envy 6000 series
iOS

Hi, so I’ve been trying to print some prints that are A5 size (file size is A5 and so is the paper). I set up he correct size in the tray and paper setting in the app but when I go to print it keeps recognizing the paper format as small and doesn’t give me the options for A5 sizes, only small or A4.

 

my printer is the hp envy 6032, I use the hpsmart app for iOS .

here’s some screenshots of the tray and paper settings and what sizes it lets me select from when I go to print

Tray and paper settingsTray and paper settingsThe sizes it lets me select from when I go to printThe sizes it lets me select from when I go to print

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PapaYounkey
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Message 2 of 2
Flag Post
HP Recommended

I have a hptango with the same problem. If I open the page in safari or chrome, it will recognize it, but the print with his art will not.

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