I am unable to print in colour from my HP Smart app on my iphone but I can from my laptop.

[Tate_Smith]

When I first received my printer, just over a month ago, I was able to select whether I wanted to print in colour or in black and white, when printing from my phone. Now I do not get the option of choosing and I can only print in black and white from my phone. When printing from my laptop the colour function works fine. 

My ink cartridges are full and are placed correctly. The printer is brand new so it surely cannot need to be serviced? This must be an issue with the app - I have read various complaints similar to mine that have got to do with the app.

Please could I be helped as this is very frustrating and highly disappointing?

[Kumar0307]

Hi @Tate_Smith

Welcome to the HP Support Community. I understand you are not able to print in color from your iOS device. I'd be happy to assist you. This could be an issue with the HP Smart app.

Update the printer firmware

Click here to know different methods of updating printer firmware.

To know how to update the firmware, refer to page 39 of the user manual.

Also, check for any software updates on the iOS device

Click here to know how.

Try to print, if the issue persists, reinstall the HP Smart app. Click here to know how.

Hope this helps! Keep me posted. 

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