• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Do you need the WPS PIN to connect your printer? Click here for tips and tricks!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs AND MORE.
Locked

‎03-15-2020 04:30 PM

HP Recommended
Product: Deskjet 2540 All-In-One

I cannot find my printer claim code. I cannot look up my Web Services because it doesn’t pop up on my smart phone app. Also the instructions online don’t help me much there anyway for the same reason. 

3 people had the same question
2 REPLIES 2

‎03-15-2020 04:53 PM

HP Recommended

@Derekdh 

 

What is your smart phone. The printer specs is

 

            https://support.hp.com/au-en/document/c03811750

 

I don't think it has a claim code. But please use the following discussion

 

         https://h30434.www3.hp.com/t5/HP-Connected-Mobile-Printing-and-Cloud-Printing/how-do-I-find-the-clai...

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




Was this reply helpful? Yes No

‎03-15-2020 11:19 PM

HP Recommended

Indeed, the printer does not support HP ePrint and therefore, does not have any claim code.

 

As listed in the specifications shared by @banhien above, see the Mobile printing capability, a claim code is only available for printers which support HP ePrint.

 

Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.