I forgot my password for my printer how can I retrieve it

[4437]

When I try to print from my IPad the printer is asking me what my password is. Photosmart 7520. I thought I knew it but it keeps rejecting it. How can I retrieve the passcode?

[Aardvark1]

Hello @4437 ,

Welcome to the HP forum.

I understand that your printer is asking for a password when trying to print from your iPad.

I would like to help with this.

I do have a couple of questions.

Are you using the iPads Airprint feature or the HP ePrint app?

Are you trying to connect to the printer via wireless direct?

wireless direct is when you go into your settings on the iPad and goto the wifi menu.

from there you would see a network named after your printer.

For the wireless direct password, touch the wrench icon in the upper right hand corner of the display

Then select the wireless option. 

Choose wireless direct.

Touch display password.

I hope this helps.

If not feel free to post back a slightly more detailed description of when/how you arrive at the error

[Ciara_B]

@4437 

Just checking if this is resolved and you can now print from your iPad?

[MarTom]

Your explanation was excellent.  Worked like a charm, in seconds.  So grateful as i have had frustration trying to figure out what password i used. 

[MarTom]

Thanks a million!  

[Custombyjohn22_]

I did not see a wrench on the  settings tab on my iPhone so I could not see what password I've used in the past. 

[kevin-t]

Hello,

Thank you for posting in this thread. Unfortunately based on when the last response was made, I have closed this thread to help keep comments current and up to date. We recommend starting a new thread for your issue by clicking here.
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