I have a problem with printing from my computer. My HP981004 prints from other devices (such as my A

[ChaimWeizmann]

I have a problem with printing from my computer. My 5275 prints from other devices (such as my Android) but not from my computer

[Jay_G24]

Hi @ChaimWeizmann

Welcome to the HP Support Community. I'd be happy to assist you

Due to the current global COVID-19 situation, we're seeing an influx of customers coming in for support. We appreciate your patience.

To better assist you - 

1. How is the printer connect to the device USB or wireless? 
2. If wireless,What is the status of the wireless light on the printer, steady or blinking?
3. I would like to know, is your router set to work on 2.4 GHz network or 5 GHz network band?
4. Do you receive any error when printing ?

 Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

[ChaimWeizmann]

To better assist you - 

1. How is the printer connect to the device USB or wireless? wireless
2. If wireless,What is the status of the wireless light on the printer, steady or blinking? steady
3. I would like to know, is your router set to work on 2.4 GHz network or 5 GHz network band? I don't know
4. Do you receive any error when printing ? no error received

Thank you,

Chaim

[Jay_G24]

To establish a wireless connection on your printer, restart the printer, computer, and router.

1. Turn the printer off, and then wait 10 seconds.
2. Disconnect the printer power cord from the printer.
3. Turn off the computer or the device you are trying to print from.
4. Connect the printer power cord to the printer, and then turn on the printer.
5. Disconnect the power cord from your wireless router, and then wait 10 seconds.
6. Reconnect the power cord to the router. Wait until Internet service is restored. Internet service is interrupted while the router is off.
7. Turn on the computer.

Try printing.

If the issue persists,Assign manual IP to the printer-

--->Touch on the wifi icon ((i)) on the printer, and take down the IP address 
--->Open a web browser (ex Chrome or Mozilla) and type in the printer's IP
--->then go to network ---> general ---> network protocols ---> select IPV4 only-->apply 
--->go to wireless ---> wireless 802.11---> select manual ip ---> apply
--->Enter 8.8.8.8 for the first DNS and 8.8.4.4 for the second DNS.  
--->then go to settings on the main ews page --> power management ---> select sleep mode to max 15min

Hope this helps!

Keep me posted!