• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Do you need the WPS PIN to connect your printer? Click here for tips and tricks!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs AND MORE.
HP Recommended

I run my business off a shopify site, I was using the online lables that have two printer labels on each sheet, so i'd print the order labels from shopify and then peel them off and stick them to my shipment.  With no known reason all of a sudden the labels dont print the same anymore, now they print slightly to the side of the box so they dont unpeel nice and go on my packages anymore.  I called shopify and they ran me through 3 trouble shooting, and then said I had to cal HP.  HP of course has no real humans to connect to and help me 

4 REPLIES 4
HP Recommended

@ScarletRavin, Welcome to the HP Support Community!

 

To assist you better, what model printer are you using?

Are you using a Win PC or a MAC?

Have you tried printing different types of documents like PDF, Word, or Webpages and check if the issue persists?

 

Keep me posted.

 

KUMAR0307
I am an HP Employee

HP Recommended

HI, I have a mac lap top and a Hp desk top printer

HP Recommended

It sucks you guys dont have any contact number to call

HP Recommended

@ScarletRavin

 

I understand your concern, may I have the exact model name of the product? Refer to this document for steps to find the product details. Do not share any of your personal information such as serial, phone number, email ID, etc.

 

Keep me posted.

TEJ1602
I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.