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ScarletRavin
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I have a shopify website and my print labels print off kilter now with no known changes to settings

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I run my business off a shopify site, I was using the online lables that have two printer labels on each sheet, so i'd print the order labels from shopify and then peel them off and stick them to my shipment.  With no known reason all of a sudden the labels dont print the same anymore, now they print slightly to the side of the box so they dont unpeel nice and go on my packages anymore.  I called shopify and they ran me through 3 trouble shooting, and then said I had to cal HP.  HP of course has no real humans to connect to and help me 

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Kumar0307
HP Support Agent
HP Support Agent
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Message 2 of 5
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@ScarletRavin, Welcome to the HP Support Community!

 

To assist you better, what model printer are you using?

Are you using a Win PC or a MAC?

Have you tried printing different types of documents like PDF, Word, or Webpages and check if the issue persists?

 

Keep me posted.

 

KUMAR0307
I am an HP Employee

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ScarletRavin
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HI, I have a mac lap top and a Hp desk top printer

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ScarletRavin
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It sucks you guys dont have any contact number to call

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TEJ1602
HP Support Agent
HP Support Agent
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@ScarletRavin

 

I understand your concern, may I have the exact model name of the product? Refer to this document for steps to find the product details. Do not share any of your personal information such as serial, phone number, email ID, etc.

 

Keep me posted.

TEJ1602
I am an HP Employee

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