I no longer have the option to print in color from my phone or iPad. There’s nothing wrong with my c

[Hali35]

I no longer have the option to print in color from my phone or iPad. There’s nothing wrong with my color cartridge, it’s basically full and I can use the copy feature in color no problem. My phone and iPad are up to date and according to HP so is my printers firmware

i used Ashley’s post

[sandytechy20]

@Hali35

Welcome to the HP support community.

Which application are you using to print?

[JasonK31]

I've tried both the HP Smart, and just using "print" from my iphone 13 pro. Same results. I can print from my PC fine in color, but when I try to print in color from phone or ipad, it starts the preview in color, then changes to black and white-no option for color. I used to be able to, now I can't. Already checked for updates-there are none, and its the same result on multiple devices.