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‎03-17-2023 06:10 PM - last edited on ‎03-20-2023 06:22 AM by HP Administrator

HP Recommended
Product: HP DeskJet 2652 All-in-One Printer

I no longer have the option to print in color from my phone or iPad. There’s nothing wrong with my color cartridge, it’s basically full and I can use the copy feature in color no problem. My phone and iPad are up to date and according to HP so is my printers firmware

i used Ashley’s post

Category:
1 person had the same question
2 REPLIES 2

‎03-21-2023 05:21 AM

HP Recommended

@Hali35

 

Welcome to the HP support community.

 

Which application are you using to print?

Sandytechy20
I am an HP Employee

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‎04-15-2023 10:56 AM

HP Recommended

I've tried both the HP Smart, and just using "print" from my iphone 13 pro. Same results. I can print from my PC fine in color, but when I try to print in color from phone or ipad, it starts the preview in color, then changes to black and white-no option for color. I used to be able to, now I can't. Already checked for updates-there are none, and its the same result on multiple devices.

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