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Anaïs
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Imprimante HP ENVY 6000 hors ligne

HP Recommended
Example: HP ENVY 6020
Microsoft Windows 10 (64-bit)

Bonjour,

 

Voilà mon souci :

Je ne parviens pas à mettre mon imprimante "en ligne". La lumière violette ne cesse d'apparaître, indiquant le mode "configutation" (comme après avoir appuyé longuement 5sec sur le bouton "wireless setup"). J'ai mis mon imprimante sous tension puis hors tension, et enfin sous tension pour tenter de régler le problème mais rien ne fonctionne. J'ai également télécharger "HP print and scan Doctor" mais ça n'a pas réglé le problème.

 

Pourriez-vous m'aider svp ?

 

Bon après-midi à vous,

Anaïs.

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BiancaS
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HP Recommended

Hi there! Thank you for visiting our English HP Support Community! 🙂

 

We advise you to post your question in English to insure a quick response for the Community. This can also help other users to take advantage of your post, in the case they have the same question.

 

Or, if you prefer, you can visit the HP Support website (https://support.hp.com/us-en?openCLC=true), to find the support channel for your region.

 

Thank you for your understanding.

 

Kind regards,

 

BiancaS.

I work on behalf of HP.
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