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HP Envy 4500
Microsoft Windows 7 (64-bit)

HP recently introduced a new summary page for their Instant Ink program.  Since then, at the top of the page, under Notifications, there is a bell and a red #1 indicating a new message.  It states that my printer is offline and I am instructed to Refresh.

 

This has become quite annoying since my printer is in fact on-line all day (I run a small business)  and the current number of pages printed is available when I refresh, but I would like to get rid of that notification.  BTW, the date shown is the always the same  -- 05/31/2017.

 

Thank you in advance.

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hey @JT-Canada

 

Thanks for posting in the HP Support Forum. 

 

I can look into that for you. (Let's continue this thread in private to avoid sharing your account data with the rest of the Forum. I have sent you a private message).  

 

Later, if I have helped you resolve the issue and you liked this post, feel free to give me virtual props by clicking on the 'Thumbs Up' icon below and accepting this solution.  
 
Have a great day! 

E-roq
I work on behalf of HP

If you found this post helpful, you can let others know by clicking the Accept as Solution button. You can also show your appreciation, with a kudos, by clicking the thumbs up" button!

View solution in original post

1 REPLY 1
HP Recommended

Hey @JT-Canada

 

Thanks for posting in the HP Support Forum. 

 

I can look into that for you. (Let's continue this thread in private to avoid sharing your account data with the rest of the Forum. I have sent you a private message).  

 

Later, if I have helped you resolve the issue and you liked this post, feel free to give me virtual props by clicking on the 'Thumbs Up' icon below and accepting this solution.  
 
Have a great day! 

E-roq
I work on behalf of HP

If you found this post helpful, you can let others know by clicking the Accept as Solution button. You can also show your appreciation, with a kudos, by clicking the thumbs up" button!

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.