Instant Ink Program

[R_C_T]

Similar to the post below, I have an purchased into the Instant Ink program but was unable to enter the Enrollment Code I purchased at the store when I purchaed my OfficeJet Pro 6968.  The post below was solved via a private message exchange, so I assume i need assistance to resolve.  The post is titled:

Enrollment Card
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‎08-24-2017 10:30 AM
I have an signed up for the 3 months free with new purchase of my HP printer. I also have purchased an enrollment card. Where do I enter the enrollment keys.

My issue is identical.  Any help would be appreciated.

[Chimney_83]

Greetings @R_C_T, 

Welcome to HP Forums and Thanks for the post. 

I understand that you are looking to know the procedure to enroll the printer using the prepaid Enrollment code, is that right?

Not to worry, I will be glad to assist you. 

Please refer to this HP Instant Ink page. 

Refer to Step number 2 where it explains how to use the Enrollment code. 

This should help you resolve the concern you are facing. 

Keep me posted. 

[R_C_T]

Thanks for the quick response.  I believe that Step 2 in the link you provided works if you are just setting up an account.  However, I established my account and first entered a promo code.  With the account now established, I don't see where I can enter the entitlement code that is a part of the program card I purchased.

I've phoned support now twice, and both times they offered to send documentation.  I've not received (and confirmed that the instructions were not blocked or misclassified as spam).

Thanks in advance for your help.  I'll await the reply ....

[Chimney_83 · Accepted solution]

Thanks for the reply and trying the suggested steps. 

I would be sending you a private message on HP Forums requesting your account details. 

Please share the details only in the private message. 

This is to safeguard your account and privacy. 

Keep me posted. 

[R_C_T]

Thanks for your help Chimney.  This has been resolved through Chat Support.  Phone Support was abysmal!

[Chimney_83]

Thanks for the reply and glad that the issue is resolved.

Please do post your technical queries on our Forums for assistance. 

[hype2120]

i also have the same issue. i purchased a new HP printer + bought an instant ink enrollment card. the card arrived after i had set up my plan. how do i use this card now?

[Barachiel]

Hi @hype2120 ,

Welcome to HP Forums, 

This is a great place to get support, find answers and tips, 

Thank you for posting your query, I'll be more than glad to help you out 🙂 

Please reply to me in a private message with the following information:

Your full name.

Your HP instant ink account no.

Is your shipping address correctly updated in the HP instant ink account page?

I'll watch out for your reply. 🙂

[msprissysmom]

I hope you get this solved, because I absolutely love mine!  Worry free on ink and fixing technical issues.  I print less than 50 pages a month.   And when you get a debit card make sure you update your account, otherwise you can't print, well you can print but the ink has been disabled.  And customer service is great.  I was having issues one month with my bank accounts and didn't want to create another over draft fee with the auto pay  and I called them and they actually gave me a month for free, but I have been long time customer.