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‎08-06-2017 11:52 AM

HP Recommended
Product: ENVY 5544
Operating System: Microsoft Windows 10 (64-bit)

Hi. I cancelled my Instant Ink subscription last month but ever since I have tried to re-enrol, it says my cancellation is in progress even though it says not enrolled. I have included screen caps of the web pages so I hope someone would be able to help me out. Thanks 🙂

 

HP enrollment.png

18 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎08-07-2017 11:58 AM

HP Recommended

Hey @Jochebed_,

 

Andrea here, I will be happy to help you with this. Can you please send me a private message and I will check your account and see whats going on for you. I will need your email address that is associated with your account.

 

How To Send A Private Message - https://h30434.www3.hp.com/t5/First-Time-Here-Learn-How-to-Post-and-More/How-To-Send-A-Private-Messa...

 

I will watch for your reply.

 

Thanks

 

Andrea

-HP Instant Ink Support

A-Roxy
I work on behalf of HP


If you found this post helpful, you can let others know by clicking the “Accept as Solution” button. You can also show your appreciation, with a kudos, by clicking the “thumbs up" button!

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2 REPLIES 2

‎08-07-2017 04:22 AM - edited ‎08-07-2017 11:23 AM

HP Recommended

Hi. I cancelled my Instant Ink subscription last month but ever since I have tried to re-enrol, it says my cancellation is in progress even though it says not enrolled and it says I'm enrolled even though it's been cancelled. I have included screen caps of the web pages so I hope someone would be able to help me out. Thanks 🙂

 

HP enrollment 2.png

 

hp enrolment 3.png

 

 

HP enrollment.png

Was this reply helpful? Yes No

‎08-07-2017 11:58 AM

HP Recommended

Hey @Jochebed_,

 

Andrea here, I will be happy to help you with this. Can you please send me a private message and I will check your account and see whats going on for you. I will need your email address that is associated with your account.

 

How To Send A Private Message - https://h30434.www3.hp.com/t5/First-Time-Here-Learn-How-to-Post-and-More/How-To-Send-A-Private-Messa...

 

I will watch for your reply.

 

Thanks

 

Andrea

-HP Instant Ink Support

A-Roxy
I work on behalf of HP


If you found this post helpful, you can let others know by clicking the “Accept as Solution” button. You can also show your appreciation, with a kudos, by clicking the “thumbs up" button!

Was this reply helpful? Yes No
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