Keep saying verify your address but I live in london

[Aye2]

I'm trying to set up instant ink but it wont accept my shipping address. I live in london. Can anyone suggest me please ?

[A4Apollo]

Hey there! @Aye2, Thanks for stopping by the HP Support Forums!

Is your printer connected to the internet all the time?

Have you selected the country on the account page?

I understand your concern and the situation you are into. So don't worry I'll try to help you out.

Try disabling and enabling web services on your printer and check if it helps.

Make sure the country is set in the preferences of the printer and select the correct zip code or postal code.

Or in the postal code field choose the nearest postal code that the system accepts.

Try the steps recommended below.

1. Go to hpinstantink.com/signin (the HP Connected website) to sign in to your HP Instant Ink account, if you are not signed in already.

   Your HP Instant Ink account page opens.

2. In the My Account section, click Change Shipping Information, then Edit Shipping Information. Make sure postal codes are in the correct format.

Refer this article to know more information about changing shipping or billing address. Click Here

Refer this article to know more information about enrolling in the instant ink program. Click Here

If you still have issues, please send us a private message with the details requested below. So I can check your account details and help you with your issue.

Instant ink Email Address

Instant Ink Account Number

Hope to hear from you soon!

I hope you have a great day! 🙂

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

[JillSa]

@Aye2 

Within the shipping address input is a shipping address check.  It is a red message asking you to verify the address but if it is correct and you continue with the action button to proceed it should accept your shipping address.

If it is not accepting it can you please post a screen shot of the error you are getting.  This will help me in troubleshooting what is happening to you.

The only other thing you can try is to use a different browser and see if it helps.

Please let me know if this solved the issue, if not, I can work with you to get you enrolled.

Thanks,

JillSa