Lost USB Receiver for my wireless keyboard and mouse

[Ann91]

hi there, this might be in a wrong board but for some reason, there is no board for accesories stuff but i go ahead and post this anyway. I have a wireles keyboad and mouse model ERK-321A but lost the usb receiver. I wonder if i can get the usb itself somewhere or is there any way i can get the keyboard and mouse to work without one? please help!

[DavidSMP]

Hi @Ann91,

Thanks for stopping by the HP Support Forums! 🙂 Good day. 🙂 I understand that you are looking for assistance regarding a missing wireless receiver for your keyboard and mouse. It will be a genuine pleasure to assist you here. 🙂

You are a valued HP customer and we appreciate you greatly for doing business with HP. I have reviewed the situation and it is paramount that we address your issue. Thank you for giving us the privilege to assist you on this platform. 🙂 

First off, the wireless USB receiver does not come as a standalone component .So, the entire wireless keyboard and mouse kit needs to be ordered as a complete kit along with the USB receiver or dongle.

Please contact HP phone support by visiting this link to order the entire wireless keyboard and mouse kit. Link: http://hp.com/contacthp

Please select the country and enter the product# of the unit and follow the on-screen instructions.

You could also check this link out as well: http://store.hp.com and follow the on-screen instructions.

Hope this helps. Let me know how this goes. I genuinely hope the issue gets resolved without hassles and the unit works great. Please reach out for any issues and I'll be there to assist you .:)

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.  🙂

Take care now and have a splendid week ahead. 🙂

Happy holidays to you and your family:)  Take care.:)