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‎05-07-2016 01:37 PM

HP Recommended
Product: ENVY 5540
Operating System: Microsoft Windows 8.1 (64-bit)

My printer suddenly started to show the Error Code 0XB87C62B6 and it does not complete the Wi-Fi connection.  I have re-started multiple times, removed the power cable, re-started but it comes back to the same error code. The printer is stuck and does not complete connection with the Wi-Fi network. What should I do to fix this issue ?

1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎05-08-2016 12:50 PM

HP Recommended

Hi @ DemetrioAngelo. 

 

Welcome to the HP Support Forums. i understand that you are getting an 0x error code on your printer. I'd like to help. 

 

Try going through this document. HP Inkjet Printers - '0xc19a0005' or Similar Error Displays

 

If you have any questions, or this does not resolve the issue, let me know.
If this resolves your issue, please click Accepted Solution. This will allow other people with the same issue to find the solution easily. If you wish to say thanks, feel free to click Kudos.  

Aardvark1
I work on behalf of HP

Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!

View solution in original post

Was this reply helpful? Yes No
1 REPLY 1

‎05-08-2016 12:50 PM

HP Recommended

Hi @ DemetrioAngelo. 

 

Welcome to the HP Support Forums. i understand that you are getting an 0x error code on your printer. I'd like to help. 

 

Try going through this document. HP Inkjet Printers - '0xc19a0005' or Similar Error Displays

 

If you have any questions, or this does not resolve the issue, let me know.
If this resolves your issue, please click Accepted Solution. This will allow other people with the same issue to find the solution easily. If you wish to say thanks, feel free to click Kudos.  

Aardvark1
I work on behalf of HP

Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Was this reply helpful? Yes No
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