My HP Envy 5541 Printer won't print wirelessly.

[Arnel30955]

Hello. My HP printer won't print documents I want it to. My printer is connected to my computer wirelessly and has not had this problem before. Whenever I print something, It says that it has an error. I downloaded the HP Print and Scan Doctor to see what was wrong. I tried to print out the test page and it printed. This is very strange as no other could print out. I also tried to turn off my printer using the power button and after, this message appeared on the screen with all the buttons flashing "ERROR CODE: 0XB87C57CA" I tried to look online for this code but found nothing about it. In desperation, I used the VIrtual Agent to try to solve this problem but none of the steps they said worked. I am very sure that this is only a network or software issue and not a hardware one. Any help is apprieciated as always!

[Riddle_Decipher]

@Arnel30955 Welcome to HP Community!

I suggest you perform a hard reset using the below steps & when done, upgrade the printer firmware: click here for details.

Step 1: Reset the printer

In some cases, removing the ink cartridges and resetting the printer can clear the error message.

1. Turn on the printer.

2. Wait until the printer is idle and silent before you continue.

3. Disconnect the USB cable from the rear of the printer. If your printer has a network or wireless connection, leave it connected.

4. Remove the ink cartridges from the printer.

5. With the printer turned on, disconnect the power cord from the rear of the printer and from the wall outlet or power strip.

6. Wait at least 60 seconds.

7. Plug the power cord back into the wall outlet.

   NOTE: 

   HP recommends connecting the printer power cord directly to a wall outlet.

8. Reconnect the power cord to the rear of the printer.

9. Turn on the printer, if it does not automatically turn on.

   The printer might go through a warm-up period. The printer lights might flash, and the carriage might move.

10. Wait until the warm-up period finishes and your printer is idle and silent before you proceed.

11. Reinsert the ink cartridges, and then close the ink cartridge access door.

12. If you receive a prompt to print a calibration page, do so.

13. If you disconnected the USB cable, reconnect it to the rear of the printer.

Try to print.

Let me know how that pans out,

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