• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about cartridges, Click here to check it out!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs AND MORE.
Locked

‎09-29-2021 06:46 PM

HP Recommended
Product: Ipad

My Ipad stopped recognizing my HP6958 printer, how do I fix that?

Tags (1)
Category:
2 REPLIES 2

‎09-30-2021 01:45 PM

HP Recommended

@WeezieP

 

Welcome to the HP Support Community.

 

What version of iOS do you have installed on your iPad? Do you get any error message? Is the Printer connected to any other device?

 

Please let us know 🙂

 

Thanks!


I am an HP Employee

Was this reply helpful? Yes No

‎10-01-2021 02:49 AM

HP Recommended

Hello, The most common problem occurs when the iPad cannot find or recognize your printer. The root cause of this problem is that the iPad and printer are not communicating with each other walgreenslistens correctly. AirPrint works over Wi-Fi, so if you are connected to the internet using 4G, you can't print to your network printer.

Tags (1)
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.