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Here is the solution for Blue screen error 83C0000B on HP OfficeJet Pro 8010e, 9020e Printer Series: Click here to view.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
Locked

‎07-27-2025 06:31 PM

HP Recommended
Product: HP OfficeJet Pro 9015e All-in-One Printer
Operating System: Microsoft Windows 10 (64-bit)

Error Message: There is a problem with your account.  I have found no way to resolve this.

1 person had the same question
1 REPLY 1

‎07-30-2025 03:27 AM

HP Recommended

@GB1955, Hello and welcome to the HP Support Community!

 

Thanks for posting your question. I'm here to help you get things back on track.

The error message “There is a problem with your account” on your HP OfficeJet Pro 9015e usually indicates an issue with the HP+ account connection, Instant Ink subscription, or printer activation status. Here’s how you can resolve it:

Check HP Account Status

Make sure your printer is correctly linked to your HP account:

  • Go to HP Smart and sign in.
  • Click on your printer under My Printers.
  • If the printer is not listed, click Add Printer and follow the prompts.
  • Ensure your printer shows as Connected and Activated.

Restart Printer and Reconnect to HP Smart

  • Power off the printer, wait 30 seconds, and power it back on.
  • Open the HP Smart app on your PC or mobile device.
  • Remove the printer from the app (if already added), then re-add it.
  • Follow the prompts to reconnect and activate the printer.

Check Internet and Firmware

  • Ensure the printer is connected to a stable Wi-Fi network.
  • On the printer control panel, go to:
    • Settings > Printer Maintenance > Update Printer
    • Install any available firmware updates.

Sign Out and Back Into HP Account on Printer

  • On the printer screen, go to:
    • Settings > HP Account > Sign Out
  • Then go to:
    • Settings > HP Account > Sign In
  • Use your HP account credentials to log in again.

Reset Web Services

  • On the printer, go to:
    • Settings > Web Services > Remove Web Services
  • Then re-enable it:
    • Settings > Web Services > Enable Web Services
  • This will generate a new claim code and refresh the connection.

I hope the information shared has been useful and resolves your concern.

 

Wishing you a smooth and hassle-free experience ahead!

 

If this solution helped, please click “Accepted Solution” so others can benefit too. Don’t forget to hit the “Yes” button if you found this helpful!

Warm regards,

Max3Aj

HP Support

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