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MFWC
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Solved!

Network Capabilities Disabled - OfficePro 8610

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OfficePro 8610
Microsoft Windows 7 (32-bit)

I have had this printer set up and working finefor several months.  It is connected to a laptop docking station by USB, but I was able to print wirelessly from a variety of devices.  Recently I somehow lost the ability to print wirelessly.  The blue wifi indicator is no longer illuminated.  When I attempt to reset it through the menu, it gives me a message stating that " " Built in capabilities have been disabled.  Contact your administrator, or the person that set up the printer"

 

That would be me...  i made no changes to the system or settings.  I have been unsuccessful getting past that message.  Have tried factory reset, going through the laptop's HP interface, etc.

 

What do you recomend to turn this function back on?

 

Thank you.

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DocCottle
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Message 2 of 19
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Hey @MFWC,

 

Welcome to the HP Support Forums! I hope you enjoy your stay here.

 

I understand that your Officejet Pro 8610 e-All-In-One Printer is giving an error message that built in wireless capabilities have been disabled. I can help you with that.

I'm going to send you some directions regarding how to perform a factory reset on your printer. You should see them in a private message shortly.

 

Please let me know if this allows you to enable wireless again or if you have any other questions. Otherwise, have a great week!

 

If this resolves your issue, then please help other users find this post by clicking on Accept as Solution on my post.

If you appreciate my help, then please let others know by clicking on the thumbs up icon below my post.

~DocCottle
I work on behalf of HP


Please click “Accept as Solution ” below the post that solves your issue to help others find the solution.

Please click the Thumbs up icon below to say “Thanks” for helping!

View solution in original post

18 REPLIES 18
DocCottle
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Message 2 of 19
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Hey @MFWC,

 

Welcome to the HP Support Forums! I hope you enjoy your stay here.

 

I understand that your Officejet Pro 8610 e-All-In-One Printer is giving an error message that built in wireless capabilities have been disabled. I can help you with that.

I'm going to send you some directions regarding how to perform a factory reset on your printer. You should see them in a private message shortly.

 

Please let me know if this allows you to enable wireless again or if you have any other questions. Otherwise, have a great week!

 

If this resolves your issue, then please help other users find this post by clicking on Accept as Solution on my post.

If you appreciate my help, then please let others know by clicking on the thumbs up icon below my post.

~DocCottle
I work on behalf of HP


Please click “Accept as Solution ” below the post that solves your issue to help others find the solution.

Please click the Thumbs up icon below to say “Thanks” for helping!

View solution in original post

MFWC
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DocCottle,

 

Thank you very much for your assistance.  Your instructions worked like a charm!  

 

I was at wits end, having spent perhaps three hours over the last week, trying to address the issue.  

 

Thank yu again for your help!

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Paul_Naca
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Message 4 of 19
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I am having this exact issue, can you please send me the same instructions?

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mspigpen
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Message 5 of 19
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I'm having the same issue with my Officejet Pro 8600. Would you be able to help?

 

Thanks so much

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Rick037
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Message 6 of 19
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I disabled my OfficeJet Pro 8610 by mistake...please send factory reset instructions

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Centaurjim
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Message 7 of 19
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My OfficeJet Pro 8600 Plus has "network disabled by administrator, etc ..". Would appreciate the fix if possible.

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woody49
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Message 8 of 19
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Please send instructions showing how to enable the network capability for my 6830 pro Officejet.

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woody49
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Message 9 of 19
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Would the solution work for my 6830 Officejet Pro? If so please send, me the instrutions.

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jasondyer
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Message 10 of 19
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I'm having the same issue with my OJ Pro 8610...please send instructions. 

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