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JackLily
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Solved!

New Envy 5020 stuck on page alignment (and printing is not aligned correctly)

HP Recommended
M2U91B

What a frustrating product! Having been asked to print an alignment page, it then asks to scan this page. However after hearing the printer complete it's scan after maybe 20 seconds, the menu screen remains stuck on "scanning alignment page" even after 2 hours. Please help.

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Kumar0307
HP Support Agent
HP Support Agent
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Hi @JackLily

Welcome to the HP Support Community. Apologies for the inconvenience. I'd be happy to assist you.

 

Let us try these steps:

 

Reset the printer

  1. With the printer turned on, disconnect the power cord from the rear of the printer.
  2. Wait at least 60 seconds.
  3. Reconnect the power cord to the rear of the printer.
  4. Turn ON the printer, if it does not automatically turn on.
  5. Wait until the printer is idle and silent before you proceed.

Note: HP recommends connecting the printer directly to a wall outlet rather than a surge protector or a power strip.

 

Update the printer firmware

Click here to know different methods of updating printer firmware.

 

Perform step 3 from this document.

 

For more info on resolving 'alignment failure' issues, refer to this document.

 

If the issue persists, perform steps 10 and 13 from this document.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

View solution in original post

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1 REPLY 1
Kumar0307
HP Support Agent
HP Support Agent
20,419 20,421 1,488 1,734
Message 2 of 2
Flag Post
HP Recommended

Hi @JackLily

Welcome to the HP Support Community. Apologies for the inconvenience. I'd be happy to assist you.

 

Let us try these steps:

 

Reset the printer

  1. With the printer turned on, disconnect the power cord from the rear of the printer.
  2. Wait at least 60 seconds.
  3. Reconnect the power cord to the rear of the printer.
  4. Turn ON the printer, if it does not automatically turn on.
  5. Wait until the printer is idle and silent before you proceed.

Note: HP recommends connecting the printer directly to a wall outlet rather than a surge protector or a power strip.

 

Update the printer firmware

Click here to know different methods of updating printer firmware.

 

Perform step 3 from this document.

 

For more info on resolving 'alignment failure' issues, refer to this document.

 

If the issue persists, perform steps 10 and 13 from this document.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

View solution in original post

Tags (1)
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