New envy 5012 wont connect to wifi

[Tresash]

I just bought an Envy 5012 printer and when setting it up it won’t connect to my home WiFi. I have tried moving it closer to the modem, resetting my modem, unplugging the printer and trying again, and nothing! It will connect to my phones hotspot but not to my home WiFi. What am I doing wrong or is there any suggestions as to why it’s doing that? I’m so frustrated that I’m thinking about returning it! Please help!!

[sandytechy20]

@Tresash

Welcome to HP support community.

Use the Wireless Setup Wizard to establish a wireless connection between your printer and network.

1. From the home screen of your printer control panel, touch the Wireless icon .

2. Touch the Setup icon .

3. Touch Restore Network Defaults or Restore Network Settings, and then touch Yes to confirm your selection.

4. After the default network settings are restored, touch the back arrow, touch Wireless Settings, and then touch Wireless Setup Wizard.

   The printer searches for available networks.

5. Touch the name of your wireless network.

6. If your wireless network does not display in the list of wireless networks, touch Enter New Network Name, and then type the name of your wireless network.

You can refer this HP document for more assistance:- Click here

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.