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HP Recommended
Hp 2652

This is so frustrating for hours I have sat here and tried to figure out why I can no longer print in color. There is no option as you can see from the picture below that I posted to give me the option to print in color. At first I thought maybe I had the wrong image so I went and gathered many images I tried different apps from printing straight from my phone to using the HP smart app nothing works the **bleep** thing will only print in black-and-white no matter what I do. I have sat here for hours trying to figure out how to access my settings on the printer to no avail. I have also attempted to reset my printer however there is no option to do that and through the HP smart app unfortunately it’s not allowing me to do it either it doesn’t come up so for many hours I have been sitting here going online to HPHP smart drive to access the settings to be able to update my firmware which there is no option for that either there’s no button to check now, there is no upgrade firmware action when I click to check the firmware it just hangs up on me and nothing happens so eventually I end up having to close the window. Nothing else gives me any issues in navigating the Internet or with my phone so that’s not the problem. So before you suggest that my phone has an issue or that my Internet has an issue or than any other thing could be the problem other than something to do with the software on my iPhone 12 Pro Max and something to do with the software of the HP 2652. It would be great if there were somehow where I could access the settings from my phone for this printer.

 phone 12

2 REPLIES 2
HP Recommended

Hi

There is no picture attached to your post.

 

have you tried to sign in in HP Smart?

I had to do it - unfortunately - just to get access to the 2-side printing option of my Printer.....

HP Recommended

ios printing to hp 3830 provides no option for color/black and white printing

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