Not able to print through mobile device directly to my hp 675 even on the same network.

[Naitik_Shah]

First of all when i recieved my printer and the hp person set it up for me and leaved from my house. Then i was just exploring the printer's web services so i saw a network setting in advanced option of wireless section of my printer (i will attach image).

 

So there i saw my ssid name and a section to set wpa psk passphare, i ws not knowing what it is all about but i guessed that it might be a simple password to connect to my printer again which it would ask me to connect to it so i just entered a password(passphrase) and applied the settings and then after few seconds the printer got dissconnected from my all device and even on the hp smart app it shows as printer unavailable so after waiting for few minutes i factory reset the printer with the help of hp video from youtube then i again connected it to my network then it got connected to all my devices but the first phone which i was using to connect to it, on that phone(oneplus nord ce 4 lite 5g) whenever i print any document directly from the app let say google drive through print option it sometimes says as bad certificates and sometimes it takes a lot time of approx 1 to 2 minutes to print a single document but my other phones and laptops do not have this problem, then i taught to again go to wifi set up mode and set it again even after connecting back to it the problem on my that phone (oneplus nord ce 4 lite) persist. please help me.

[Hawks_Eye · Accepted solution]

Hi @Naitik_Shah,

Welcome to the HP Support Community! 

Thanks for posting your query! We're here to help you get back up and running.

Superb description and stupendous diagnosis of the issue before posting. Kudos to you for that.  😊 

I understand the printer is not able to print after changing the settings on EWS page.

Not to worry, I'll do my best to resolve this issue. 

I appreciate your technical knowledge; most of them do not know what an EWS page is, but you are able to login and make changes. 

In the same page, navigate to the settings section within the EWS, find the option labeled "Restore Factory Settings" or "Reset to Defaults", and click it to initiate the reset process.

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Once done, Let us try to restore the printer to the default network settings, and then use HP Smart to connect the printer to your Wi-Fi network.

Step 1: 

Restore network default settings on the printer, to do that - Press and hold the Wireless  and Cancel  buttons until the Power button flashes, and then wait for the Wireless light to flash.

Step 2:

Uninstall and re-install the HP Smart app on your computer/mobile device.

Place the printer and the computer or mobile device near the Wi-Fi router.

Turn on Wi-Fi on your computer or mobile device and connect to your network. If the computer is connected to the network with an Ethernet cable, temporarily disconnect the cable and use the Wi-Fi connection during the setup.

Enable Bluetooth on the computer or mobile device so that HP Smart can detect the printer during the setup.

After installing HP Smart for iOS and Android, enable the mobile device location service and allow the app to use your location to detect the printer and offer solutions during setup.

Download the HP Smart app from 123.hp.com (Android, Apple iOS, iPadOS).

In HP Smart, click Add Printer or the plus sign to search for the printer, and then follow the instructions to complete the setup.

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If our solution hit the spot, please click "Accepted Solution" to help others find the answer. And if you'd like to say thanks, select "Yes" on the bottom left as that would make our day! 

Take care, and have an incredible day ahead! 

Regards, 

Hawks_Eye

[Naitik_Shah]

Thanks first of all I was worried that if i do a factory reset will the printer stop working or something like that but now by your help I am able to use it again, thanks 👍😁.