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MalamuteMom
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Solved!

OJ 8710 EWS locked after Firmware update. Printer won’t reset to default PW nor accept previous PW

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I just reinstalled updated Firmware for Office Jet 8710 and can no longer access EWS for my wireless devices. The 8710 is Ethernet connected to LAN. I have tried the semi-rest and full reset. Neither the default admin UN/PW work, nor the custom UN/PW.

 

If I keep doing a full reset, how can I get my Admin PW to “stick” after doing all the updates?

Thx!

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Kumar0307
HP Support Agent
HP Support Agent
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@MalamuteMom, Welcome to the HP Support Community!

 

If you have already tried the semi-full reset and the issue persists, there is no other way to reset the EWS page credentials. Make sure the semi-full reset was successful.

Please reach out to the HP Support in your region regarding the service options for your printer. 

 

Keep me posted for any other assistance.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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Kumar0307
HP Support Agent
HP Support Agent
21,551 21,552 1,562 1,835
Message 2 of 2
Flag Post
HP Recommended

@MalamuteMom, Welcome to the HP Support Community!

 

If you have already tried the semi-full reset and the issue persists, there is no other way to reset the EWS page credentials. Make sure the semi-full reset was successful.

Please reach out to the HP Support in your region regarding the service options for your printer. 

 

Keep me posted for any other assistance.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

View solution in original post

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