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‎05-06-2020 07:35 AM

HP Recommended

Well....Now I feel foolish!  I had rebooted the router but realized that I had not, in fact, rebooted the modem.  I did that this morning and we are back on line.  Apparently, the modem is both 2.4 and 5GGz capable and needed to be reset to use both.  I have learned a lot and appreciate your help and patience as I worked through this.  

 

Thank you again for your patience and assistance!

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‎05-06-2020 12:53 PM

HP Recommended

@LS111

 

It was a pleasure assisting you 🙂

 

Glad to know that the issue was resolved. Cheers 🙂

 

TEJ1602
I am an HP Employee

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