OfficeJet Pro 8710 Won't print wirelessly Windows 10

[bpete2000]

I'm using a surface pro 6 with Windows 10 and I can't get Windows to connect with my 8710 HP printer via wireless.  I able to print wireless from my Iphone, Ipad and Work laptop on Windows 8.  But my new Surface pro won't connect.  The HP Software installion software goes through the process and at the end wants to sell me instant ink and when I decline the instant ink it ends the installion program and then I have to start all over again.

I'm able to print when connected via USB port, but once the printer is unplugged the printer is unavailable.

What am I doing wrong?

[A4Apollo]

Hey there! @bpete2000, Thanks for stopping by the HP Support Forums!

I understand you have issues printing wireless and asks you to register for instant ink.

Don't worry I'll try to help you out.

Did you make any changes to your printer?

Are you using regular ink cartridges or instant ink cartridges on the printer?

Have you cancelled the instant ink account?

Does the issue persist when you put the old ink cartridge back to your printer?

Excellent description and a great diagnosis done. It is greatly appreciated.

 If you do not want to enroll in the Instant Ink service and you're seeing it during the printer software install, you can simply close the window prompting you to enroll. 

If you have not done so, please stop Web Services on the printer.

1. On your printer control panel, touch or press the HP ePrint icon or button, and then touch or press Settings.

   If your printer control panel does not have an icon or button, navigate to Web Services Setup, Network Setup, or Wireless Settings to open the Web Services menu, depending on your printer model.

2. Select Turn Off, Disable, or Remove, depending on your printer model.

3. Follow the on-screen instructions to turn off Web Services.

HP Instant Ink > How to > Instant Ink > Manage Account > Turning Off Web Services

Optional - be sure Web Services is "off":

After you switch off Web Services, wait a minute and then switch off the printer.

Wait until the printer is completely shut down > wait a minute or two.

Switch on the printer.

Install all new HP ink -- replacing/installed "a" new ink won't do it -- all Instant Ink cartridges must be removed regardless of whether they have ink.

Use the Wireless Setup Wizard to establish a wireless connection between your printer and network.

1. From the home screen of your printer control panel, touch the Wireless icon .

2. Touch the Setup icon .

3. Touch Restore Network Defaults or Restore Network Settings, and then touch Yes to confirm your selection.

4. After the default network settings are restored, touch the back arrow, touch Wireless Settings, and then touch Wireless Setup Wizard.

   The printer searches for available networks.

5. Touch the name of your wireless network.

6. If your wireless network does not display in the list of wireless networks, touch Enter New Network Name, and then type the name of your wireless network.

Also, uninstall the printer software from the root level on your PC and install the full feature printer software.

In Windows, search for and open Programs and Features. 
Select your HP printer. 
Select Uninstall. 
In Windows, search for and open Devices and Printers. 
In the Devices and Printers window look for your HP Printer. If you see it listed, right-click on it and choose "Delete" or "Remove Device.” 
Open up the run command with the "Windows Key + R" key combo. 
Type printui.exe /s and click OK. 
Click on Drivers tab. 
Look for HP Printer driver. If you see it click on it and click remove at the bottom. 
Select OK. 
Select Apply and OK on the Print Server Properties windows. 
Close Devices and Printers. 

Update the full feature printer software using this link. Click Here

Refer this article to further troubleshoot wireless issues. Click Here

Refer this article to know more information about cancelling the instant ink account. Click Here

Let me know if this helps!

I hope you have a great day! 🙂

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