Officejet 5746 will not print from computer

[alfaista]

Okay, so last week the printer suddenly would not connect to the wireless modem.  I did all the steps found in this forum and online, it finally reconnected when my house lost power. 

Now, it will not print from my computer.  It did 2 days ago, tried to print last night.  Nothing.  There is nothing in the spool, no errors, nothing.  I can print from the printer, I can copy, I can print from my iPhone and tablets, etc....

It printed from the Support Assitant, but it will not print from the Print and Scan Doctor.  It says it fixes a "port problem" and so I try to print the test page, nothing.  No error.  And then the Print and Scan Doctor freezes and I have to go to task manager to kill it.

ANY IDEAS!?!  I REALLY need to print!

[DavidSMP · Accepted solution]

@alfaista,

Thanks for visiting the HP community. A very good day to you! I read the post regarding issues with printing from the computer on the network. I will be delighted to assist you here.

You’ve done an excellent job of diagnosing the issue from your end. Superb effort and spectacular research were done as well. Kudos to you on that score. I take it as a privilege to share this platform with you. 🙂

To assist you with accurate information I would require more information regarding this:

• Did you try performing a complete uninstallation and reinstallation of the printer drivers at the root level?

For now, please try these steps to perform a complete root-level uninstallation and reinstallation of the printer drivers:

• First, unplug the USB cable from the printer if it is present.
• Go to Control panel – Programs and feature – Select all the HP Envy printer entries and uninstall them.
• Now go to Control panel – Devices and printer – Select all the printer entries and remove the device.
• Restart your computer.
• Click the bottom-left Start button on desktop, type device manager in the search box and tap Device Manager on the menu.
• Once in device manager, click on the view tab in the top & choose “Show hidden devices”.
• Then from the device manager list, check the entries under “Printer” – If there are any entries, please right click and choose “uninstall” – In the confirm device un-install pop-up, make sure you select the box which says “Delete the driver software for this device".
• Also, check the entries under "printer queue" and "imaging devices" and repeat the same exercise. Delete any printer entry or any entry which says “Unknown device”.
• Once done, close device-manger. Then press the "windows key" + "r" to get the "Run" window open - Type "printui.exe /s" (there is a space between .exe & /) and press enter.
• Under print server properties, go to drivers - remove any entry there as well.
• Again, go to run window, type – “c:/programdata” – Go to Hewlett Packard folder, remove any printer related folders & files.
• Open run again, type “%temp%” and press enter to get the temporary files. Delete all the files here. Skip the items which cannot be deleted.
• Now restart your computer again.
• Open the Run window again, type “services.msc” and press ok to get services window.
• Scroll down to “Remote Procedure Call (RPC)” – right-click and go to properties. Make sure the service is started and startup type is “Automatic”.
• Now scroll up and go to “Function Discovery Provider Host” – right-click and select properties – Change the startup type to “manual” and start the service.
• Repeat the same exercise on “Function Discovery Resource Publication” as well.
• Click on https://hp.care/2EGuaAO and install the software.

Then please assign a manual IP address for the printer from this YouTube video link: https://hp.care/2tV7I4y

•  Later configure the TCP/IP port by following instructions from this link: https://hp.care/2tyHIwH

This should fix the issue.

Please perform all these steps patiently as it is critical to resolving the issue. Good luck and keep me posted. I will keep a watch for your response. I genuinely hope the issue gets resolved without hassles and the unit works great.

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help.

If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care now and have a splendid week ahead. 🙂

[DavidSMP]

@alfaista,

It has been terrific working with you. 🙂 I thank you greatly for accepting this as a solution.  You've been simply amazing with your technical expertise and thanks again for giving me the privilege to share this platform with you. 🙂

I hope the unit works great and stays healthy for a long time.

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help.

Please take care, stay healthy, keep smiling big and do have a blessed year ahead. 🙂