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‎01-22-2025 08:22 PM

HP Recommended

Using Macbook Sequoia 15.2 and HP Laser Jet M109-M112 series. Printer keeps connecting to old wifi from previous home. Have uninstalled/reinstalled HP Smart App; turned printer, laptop, and router off and on; unplugged and replugged printer, laptop, and router; etc.  In the smart app, I have tried to reconfigure the existing printer and tried adding the computer as new. Neither approach works. The smart app is not able to detect or connect the printer. Have spent hours on this and nothing works. 

Please send a simple workaround for a non-tech person. Thank you!

Category:
2 REPLIES 2

‎01-23-2025 01:09 AM

HP Recommended

Hi @JGray2025 

Please follow steps from the next video:

>> https://www.youtube.com/watch?v=iphT6p6PQco&ab_channel=PrintersandScanners

* Click YES   to say thank you, 

* Click Accepted Solution when question is answered.

Best regards,

ferRX.

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.
@ferRX / I am a volunteer posting answers on my own time.
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‎01-23-2025 11:45 AM

HP Recommended

Thank you for your time. Unfortunately, that didn’t fix the issue. The printer still can’t be located by the app and thus set up can’t be completed.

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