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‎06-11-2020 08:25 AM

HP Recommended
Product: HP Emvy 5052
Operating System: macOS 10.15 Catalina

Ok so I tried to print something and it wouldn’t let me and it was telling me I was out of ink the black ink, so I bought new ink and now it’s saying, “ remove and reinstall the indicated cartridge making sure it is correctly installed. If this message continues to appear replace the indicated cartridge.“ I have replaced them both and re-installed them multiple times and I just keep getting the same message. My printer is probably almost 2 years old but it’s probably not been used more than 50 times at the most. 

1 REPLY 1

‎06-15-2020 01:02 PM

HP Recommended

@LeslyErin86, Welcome to HP Support Community!

 

If you have already performed the steps from the document HP Printer Does not Print and Error Indicates Faulty Ink Cartridge and the issue persists, it could be a hardware failure.

 

Please reach out to the HP Support in your region regarding the service options for your printer.

 

Hope this helps!

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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