Printer and laptop both on same wireless network but getting Destination host unreachable

[dpeter2019]

I have printer and laptop connected to same wireless network, but I'm unable to add the printer using Windows add network printer or using  HP envy 5540. When I ping the printer it says Destination host unreachable.

[asmita6658 · Accepted solution]

Hi @dpeter2019

Welcome to the HP Support Community. 

Try restoring the network settings to defaults -

Step 1 Network Restore -

On the printer's control panel -

1) Touch the "Wireless icon".

2) Touch the "Settings" icon.

3) Select "Restore Network Settings".

4) Select "Yes".

Step 2 Reboot the devices -

1) Turn off the Router, Printer, and the computer.

2) Wait for 60 seconds.

3) Turn on the Router first and wait for all the lights to stabilize.

4) Turn on the printer and allow it to configure itself.

5) Turn on the computer.

Step 3 Run Wireless Wizard -

On the printer's control panel, go to the Network menu or touch the wireless icon and then go to settings. Select Wireless Setup Wizard.

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

[dpeter2019]

Thanks

[asmita6658]

@dpeter2019

You are welcome 🙂

Have a great day!