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Locked

‎01-10-2023 01:52 AM

HP Recommended
Product: HP ENVY 6032 All-In-One Printer
Operating System: macOS 12.0 Monterey

I keep getting a busy message when I want to print. 
I’ve tried the lead suggestion but that made no difference. 
Any other suggestions? 

 

tThanks 

Category:
1 person had the same question
1 REPLY 1

‎01-19-2023 06:56 AM

HP Recommended

@Art-1

 

Welcome to the HP support community.

 

I understand that your printer shows busy and unable to print, I am glad to assist you.

Run Diagnose & Fix

  • Locate and run Diagnose & Fix in the HP Smart app for Mac and Windows computers.
  • Open the HP Smart app, and then open Diagnose & Fix.
  • If you do not have HP Smart, download it from HP Smart - Microsoft Store or HP Smart - Mac App Store.
  • Windows: Click the Diagnose & Fix icon in the bottom-left corner.
  • macOS: Click your printer, click Printers in the top menu bar, and then click Diagnose & Fix.
  • Click Start.
  • NOTE: Do not close HP Smart while the troubleshooter is running.
  • Clicking Start for Diagnose & Fix in the HP Smart app
  • Follow any instructions provided if any issues are found.
  • Diagnose & Fix results in the HP Smart app
  • If the issue is not resolved, select one of the additional resources, or go to HP Customer Support and search for the specific issue or error message you are experiencing.

Refer to this HP document for further assistance:- Click here

 

Keep me posted.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers. 

Sandytechy20
I am an HP Employee

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