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- HP Community
- Printers
- Mobile Printing & Cloud Printing
- Printer cannot connect to instant ink server

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10-14-2017 12:42 PM
I cannot connect to the Instant Ink Server through the printer, Surface 3 tablet or iPhone 6 using the wifi (Charter Spectrum). I can connect with the Surface 3 and iPhone if I use cellular service. Charter Spectrum sent out a technician. He tweaked some things, but couldn't resolve my problem.Seems like the computer can't handshake with the instant ink server. Spectrum does not block any websites, and my firewall isn't blocking anything.
I am able to print from the tablet and my mobile phone. I can open up the printer's IP address in my web browser.
On my tablet I test this by trying to connect to 20180.www2.hp.com.
10-16-2017 09:27 AM
Hey @wink6968, please complete the following steps to set a manual DNS server.
• (1) On the front panel of your printer touch the Wi-Fi icon
• (2) Take note of the IP Address on this screen
• (3) On your computer, open the internet browser. In the address bar type in your printer's IP Address - don't include www.
• (4) Search to this site. A website for your printer should now open.
• (5) On the printer's website, click the Network tab at the top
• (6) In the left sub-menu, click Wireless
• (7) Click Network Address (IP)
• (8) Click on Manual DNS Server
• (9) Input the Manual Preferred DNS as 8.8.8.8
• (10) Input the Alternate DNS Server as 8.8.4.4
• (11) Click on Apply to finalize this change
NOTE: The steps may not be exactly as typed as they are generic for a group of printers, but the manual DNS information will be under the Networking tab.
Does your printer now connect to the Instant Ink server?
Lisa
- HP Instant Ink
Sunshyn2005
I work on behalf of HP
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10-17-2017 12:40 PM
HP ePrint is On
Printer IP Address=192.168.1.13.
Configuration Source = DHCP
DNS Setting = Manual
10-17-2017 01:31 PM
Hey @wink6968,
Andrea here 🙂 Lets go back into your embedded web server and I would like you to go to Settings>Administrative> then scroll down and check to see if there is a check mark beside Instant Ink under the Web Services also scroll further down and check to see if there is a check mark beside automatic updates. If there is I want you to scroll back up and remove the check mark beside instant Ink and then beside Web services and click Okay/Apply. Go back in and put the check marks back in and click Okay/Apply and then go to the Web Services tab in the embedded web server and click Setup in there and see if it will allow you to connect.
Thanks,
Andrea
-HP Instant Ink Support
A-Roxy
I work on behalf of HP
If you found this post helpful, you can let others know by clicking the “Accept as Solution” button. You can also show your appreciation, with a kudos, by clicking the “thumbs up" button!